Online Self-Help
Help topics are specific to UVA processes, procedures, and system customizations. They contain the most up-to-date information available. To access the online help:
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Click on “Help” or “?” in the system and get a list of topics that are applicable within the window you have open. Use the search field and enter key words to narrow the list of available topics.
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Once you find the topic, click “Do It!” to open the customized help. The help topic opens in a smaller window which gives step-by-step instructions to follow as you complete the work in the system.
The following resources are available for additional information on accessing and using the online self-help:
- Video tutorial: How to Use the Online Help for the Integrated System
- Printable PDF: Instructions for accessing and using the online help
Contacts - for help with:
Finance training - foc-training@virginia.edu
University Business Intelligence (UBI)
ESHARP
- For questions about requests that have been submitted through ESHARP, email isaccess@virginia.edu or foc-training@virginia.edu.
- Visit its.virginia.edu/esharp/ to login, view Frequently Asked Questions and tips, and/or access online user guides.
Technical issues (system outages, Joint VPN, Java, browser configuration) - UVA Help Desk
- Phone: (434) 924-4357 (4-HELP from on-grounds phone)
- Email: 4help@virginia.edu
- Other options (chat, online form, etc.): http://its.virginia.edu/helpdesk/