System Help and Support

Online Self-Help

Help topics are specific to UVA processes, procedures, and system customizations. They contain the most up-to-date information available. To access the online help:

  1. Click on “Help” or “?” in the system and get a list of topics that are applicable within the window you have open. Use the search field and enter key words to narrow the list of available topics.

  2. Once you find the topic, click “Do It!” to open the customized help. The help topic opens in a smaller window which gives step-by-step instructions to follow as you complete the work in the system.

The following resources are available for additional information on accessing and using the online self-help:

Contacts - for help with:

Finance training - foc-training@virginia.edu

University Business Intelligence (UBI)

ESHARP

Technical issues (system outages, Joint VPN, Java, browser configuration) - UVA Help Desk